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30 days for exchanges and returns

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How can I be sure that I have made the purchase correctly?

Once you have placed your order, you will receive an email confirming your purchase. If for any reason you do not receive it or you have any doubts, you can contact our customer service department by sending an email to [email protected] or by calling customer service at the telephone number 91 629 60 04.

Time to wait on the status of my order since the shipping confirmation.

Once you receive the shipment confirmation email, it can take up to 24 hours for you to know the status of your order. This process may take longer if there is a weekend or holiday involved.

Can I track my order?

Yes, you can check the status of your order at any time. You can click on the link in the shipment confirmation email. You will only need to enter the tracking number on the GLS Group platform.

Can I cancel my order?

Yes, as long as the status of the order allows it. In case the order is being processed it will not be possible to cancel it. If you have any problem, please contact customer service as soon as possible by sending an email to [email protected] or by calling 91 629 60 04 and we will solve it as soon as possible.


What is a gift voucher?
How can I place an order and receive a gift voucher?
Can I request a gift voucher after I have completed an order?